Privacy

What data do you collect & how do you use the data?

When you invite Tickets to your server, we cache the guild object, channel objects and role objects. Additionally, we may also cache any user or member objects that Discord provides Tickets with in the GUILD_CREATE payload. Upon interaction with the bot, we may also cache your member and user objects if we do not already do so. We store this data solely for operation of the Tickets service to prevent excessive API requests to the Discord API.

When a Ticket is closed in a server, all message content and participants (specifically username, avatar hash and discriminator) as retrieved and uploaded to our ticket archive store. We use DigitalOcean's object storage offering to store the data, which is encrypted by us, and additionally encrypted by DigitalOcean at rest.

When logging into our web dashboard, we also collect all guild objects for the servers you are a member of. This is so we can verify your ownership / status in the server, and provide a list of servers to manage.

Your data is not shared with any third party services.

How can I contact you regarding concerns with the Tickets service?

We are happy to resolve any data processing of security concerns you may have. The best way to get in contact with us is by joining our Discord support server and opening a Ticket in the #support channel.

How can I request my data or data removal?

Please join our Discord support server and open a Ticket in the #support channel. Unfortunately, we are unable to help you with these queries via external channels, as we would not be able to reliably verify your identity. We will handle your request within 30 days of it being logged.